Frequently Asked Questions

SALON CAFÉ

Q: Your reservations show that there are no seats available online… can I still book?
A: Unfortunately, if it shows online that there are no seats available at that time, we are indeed fully booked. We hope you are still able to join us at another date and time!

Q: Can I bring in a cake or beverage for our reservation/event?
A: Unfortunately, due to our Food Safe regulations, we cannot have outside food our drinks brought into the cafe for consumption. You may bring in a cake for photos to send home with guests to enjoy!

Q: Can I make a reservations for a party over 7 people online?
A: Please contact us via email or telephone (604.888.8386), as we would be more than happy to assist you with reservations for parties ranging in size of 7-40 guests.

Q: Do you offer customized weddings & corporate events?
A: Yes, we look forward to hearing from you. Please contact us via email or telephone (604.888.8386) to discuss further.

Q: Do I need to make a reservation in advance for Afternoon Tea?
A: We highly recommend reservations for all guests (which you can book online here) as our seating times can book up quickly. However, it is not required for our Afternoon Tea.

SHOP THE HOUSE

Q: Do you offer Returns or Exchanges?

A: We do not offer returns or exchanges. All Sales Final. Once online orders are placed they cannot be cancelled.

Q: How does your sizing fit?
A: We carry sizes XS-XL in a variety of lines including our own private label. Typically, sizes fit true to size. Each posted item will display the measurements for our Medium size to gauge best fit.

Q: Where do you ship to?
A: We ship to Canada, U.S.A & Internationally, please contact us with any questions at info@littlewhitehouseco.com

Q: If a product is Sold Out, will it be coming back?
A: Typically, we offer small-batch sizing to a more one-of-a-kind shopping experience. However, please contact us if you are looking for a specific size and style at info@littlewhitehouseco.com

Q: Do you carry more pieces in store than the ones shown online?
A: Yes, we do! Due to high volume of turnover, we only offer short-term limited options online. We would love to see you in the store to see what else we carry!

Q: Do we need to bring our own shopping bags?

A: We highly encourage you bring a reusable shopping bag, we only carry a small amount of shopping bags that restock with our clothing inventory, because of this we often run out of bags between shipments.